Customer support & nearshore SAV: a scalable, structured and managed service.

PULSE.digital sets up and operates customer support systems for e-commerce, SaaS and B2B/B2C services. We create platforms in Morocco (phone, email, chat, social), with clear processes, a knowledge base and Swiss management to guarantee quality, responsiveness and brand consistency.

Book a 15-min scoping call

We validate the right pack, range and timeline. Clear response, no fluff.

Budget< 30'000 CHF30'000 - 60'000 CHF60'000 - 100'000 CHF100'000 - 200'000 CHF> 200'000 CHFTo be defined Timeline< 1 month1 - 3 months3 - 6 months> 6 months

No spam. No pressure. We'll tell you if we're not the right fit.

They trust us for their customer support

As soon as your volume increases or your reputation is at stake, structured customer support becomes vital.

When customer relations become a business issue.

Your customer requests are increasing (sales, SAV, returns, disputes)
Your internal teams can no longer absorb the volume
You want consistent multi-channel support
Your business is sensitive to response quality and time
You need to industrialize without exploding costs

Complete customer support, ready to operate.

Multi-channel support platform

Phone, email, chat, WhatsApp, social networks. Sized according to volume and seasonality.

SAV process & dispute management

Scripts, workflows, escalations, returns management, refunds, complaints and logistics anomalies.

Helpdesk & knowledge base tooling

Setup (or takeover) of Zendesk / Intercom / Freshdesk / HubSpot Service / Odoo Helpdesk. Knowledge base and living FAQs.

Quick setup, continuous quality control.

Needs assessment

Channels, volumes, request types, SLA, dispute policy, brand tone.

System construction

Scripts, workflows, knowledge base, helpdesk tools, team training.

Launch & stabilization

Pilot phase, adjustments, gradual ramp-up, weekly reporting.

Run + continuous improvement

Quality monitoring, coaching, process optimization, seasonality adaptation.

Discover how we structured and operated high-performing SAV platforms.

Customer support projects delivered

Pharma Ferring International \
International corporate website developed with WordPress, Ferring.com is the global digital platform for the Ferring biopharmaceutical group. It centralizes all institutional, scientific, R&D, career, and commitment content. Designed for worldwide and multilingual reach, it addresses diverse audiences (healthcare professionals, partners, patients). A robust and scalable architecture serving an international reference brand.

40+

countries covered

100%

editorial autonomy

A

technical SEO score](/content/en/case-studies/ferring-international/index.html)

E-commerce TopChef.ch – Custom B2B E-commerce Platform \
Design and deployment of a custom B2B e-commerce platform (WordPress, WooCommerce, custom design) for a Swiss wholesaler. Structured catalog, customer area, optimized and multilingual ordering process.

B2B100% B2B Platform](/content/en/case-studies/topchef-ecommerce-b2b/index.html)

Retail Elegance Boutique \
Aesthetic and medical equipment catalog, organic visibility and multi-channel acquisition. A conversion-oriented e-commerce platform with SEO and Google/Meta Ads acquisition.

2markets (CH + FR)](/content/en/case-studies/elegance-boutique/index.html)

Frequently asked questions about customer support

Is it suitable for a medium-sized e-commerce?

Can we start small?

How do you guarantee quality?

Do you use our existing tools?

How much does it cost?

Let's talk about your customer support

Request a quote

Full name *

Company *

Work email *

Phone

Describe your project *

Estimated budgetSelect< 30'000 CHF30'000 - 60'000 CHF60'000 - 100'000 CHF100'000 - 200'000 CHF> 200'000 CHFTo be defined

TimelineSelectASAP1-3 months3-6 months6+ months

By submitting this form, you agree to be contacted by our team.